Moving

The MoveCube®s are delivered to your address either in a vehicle capable of carrying two large MoveCube®s or a smaller van capable of carrying one large MoveCube, this capacity is often increased by adding a trailer for another MoveCube®. This is dictated by the rules and regulations in your specific country.

An online inspection is undertaken of your address, if this does not provide enough information or the information is out-of-date, then a physical inspection will be required.

The kinds of things the driver will be checking include:

• the angle of the road
• the clearances from trees and other vegetation
• low hanging cables

We recommend that you are in attendance to discuss where you would like the vehicle to be positioned for loading (or unloading at the destination) as well as where the item should be positioned prior to packing.

The driver will often deliver the Starter Pack, see “What is a Starter Pack and why do I need it?” and any additional boxes you have purchased.

Parking our vehicle and trailer or backing our vehicle and trailer is entirely at the driver’s discretion. Despite an online or on-site inspection being conducted first, the weather or traffic conditions on the day may have to vary what was agreed. This change may have a bearing on the “Time on Site”.

• Seven Seas Worldwide directly owns and controls its international network in Australia, Canada, the mainland EU, Malaysia, New Zealand, South Africa, the UK and the USA – we operate our own companies in these countries. We use trusted partners in China, Hong Kong, Ireland, Singapore and Thailand. Where we offer the MoveCube® service, we provide the same policies and procedure with no surprise charges or changes.
  
  Contact us
  What is the Starter Pack and why do I need it?
  

  International household removers pass your household shipment to their agent in the destination country about whom you know very little.

• Total security of your own personal containers, each MoveCube® is packed in front of you and then sealed for shipment into one of our containers which contains only personal effects and household items.
  
  A household mover will arrive and pack up your possessions, then remove them from your home. These are taken to their warehouse facility and packed loose into a container. Once the contents of your household are packed a plywood wall is built within the container and then another household it loaded in a similar fashion.

• We know all our charges throughout the process, no hidden extras, our website provides an online quote for moving your household, in the destination country as well as the country from which you are shipping, we also offer our MoveCube Packer.
  
  No hidden charges guarantee
  
  An international household who quote door-door but are unaware of any additional charges at the destination – check the exemptions on their quotes, see below for more details.
  
  What destination charges are regularly excluded from quotes by international removers?

• Flexibility in the number of MoveCube®s and when you want them, depending on the number of MoveCubes® you need, you can pack up your household over several days. You can arrange different combinations of MoveCube®s on different days of the week making packing up less of a rush.

  
  What combination of MoveCube®s can be delivered?
  
  Do you provide assisted loading and unloading of the MoveCube®?
  
  An international household mover packs the entire household on one day.

• You pay for what you use, the only charges you incur depend on those MoveCube®s you have packed, not on the number you have booked. You can change your mind about what you need to take.
  
  How to declutter before moving?
  
  An International household mover charges upfront and packs on one day so you have no room to make changes.

  Spreading the impact on your cash flow, we know how much it can cost to move so we spread the cost over the time it takes for your shipment to arrive: you pay as the costs are incurred. Our International charges are paid 3 stage payments: Deposit, Shipping & Transportation, Destination Charges
  
  What is your two or three-stage payment plan?
  
  Moving abroad, why do I need to pay destination charges?
  
  International household movers charge one full payment, upfront, weeks before the move takes place.

• Free storage at the origin and destination, we can offer your packed MoveCube®s 2 weeks before you ship and once your shipment arrives. This allow you to add or remove items from your MoveCube prior to shipping or once they have arrived and have been cleared through Customs and, if relevant, Quarantine.
  
  Moving abroad, 2-weeks storage included at origin and destination
  
  International household movers will have packed your possessions into a maritime container and closed off your shipment behind a partition within the container so preventing any access.

• Real-time updates on your shipment either online or when you call us at any time by operating our own, internally developed, enterprise resource management platform that controls your shipment around the world and upon which the website and multi-lingual Business Centre access for information about your shipment.
  
  What does my online dashboard do?
  
  What does the online documentation include?
  
  International household movers who only operate in one country do not offer worldwide coverage.

• Call the Business Centre in those destination countries you are shipping, we operate local toll-free or low-cost telephone numbers in those countries in our network to allow you to keep in touch.
  
  When can I speak to someone?
  
  International household movers pass your shipment to their agent and are unable to answer your questions once your shipment is sent, instead directing your inquiries to their agent.

• We can take any overflow i.e. items that do not fit in the MoveCube® but insufficient size or volume for another MoveCube. Instead, we use our baggage by sea service, at a discounted rate, to move the overflow in the same container with the MoveCubes® you have packed already.
  
  What does a Baggage Worldwide Door-to-Door service do?
  
  An International household mover will take the volume contracted, there will be no reduction if less is shipped and a surcharge if more is shipped than originally contracted.

• Send important items ahead, using our baggage service by air.
  
  An International household mover will pass any air shipments to one of the many courier companies.

• Seven Seas Worldwide offers tracking of all its shipments by air or sea. International household movers do not, on many occasions, offer tracking of your container, though, picking up the point above, Parcel Courier offer tracking of their air shipments.

MoveCubes® come in three sizes:

• Small (internal volume, 2m³ / 70.6 ft³)
• Medium (internal volume, 3m³ / 106 ft³)
• Large (internal volume, 6m³ / 212 ft³)

The internal dimensions of the MoveCubes are:

• Small (height; 1.871m x width 1.114m x length 0.964m)
• Medium (height; 1.871m x width 1.464m x length 1.112m)
• Large (height; 1.871m x 1.464m x length 2.264m)

The maximum weight for each MoveCube®, whether it is Small, Medium or Large, is 1.250 metric tonnes or 1378 imperial tons, unless you are in the EU when it will be 1.0 metric tonnes.
You are not limited to using one MoveCube®, you can have more than one and of different sizes depending on the size and complexity of your shipment. This is your own personal container.

• Your heaviest items like kitchen appliances: washing machines, fridges, etc., should be placed at the centre of the MoveCube® and as low as possible.
• Don’t just put items in the MoveCube® without considering how to stop them moving – any movement is bad. Make sure the load is level and you fill any gaps.
• Consider that 30 days at sea, with the regular movement of the ship from the sea, will wear through anything if it can move against something else.
• If you have a mattress or two, you could stand them up against the sides of the MoveCube®, thereby padding the walls for the duration of the journey. Alternatively, you could place them as a barrier between items that you perhaps don’t want knocking against each other.
• If you are shipping to Australia or New Zealand, boxes or bags packed with shoes and boots need to be left inside the opening of the MoveCube®
• Every item must be numbered, this number is the same as the item number on your inventory.

Plastic crates will break when they are stacked on top of each other.

For more information, a member of the team is always available to chat.

Our driver is not available to load or unload one or more MoveCube®s by themselves but to offer “an extra pair of hands” to assist in the loading or unloading. Our driver will try to assist but first and foremost we must protect our driver’s safety and well-being.

Any large or awkward item or any item over 30kg will need a second person to help lift the item. For their own personal safety, our driver has the right of refusal to lift or move such an item if not assisted.

Our driver is responsible for the contents of the MoveCube®s and, therefore, must keep the open MoveCube in sight during the process of loading and unloading and close enough to respond to any potential threat. This is to safeguard the contents of the MoveCube®. A recommended distance: door of the building to the vehicle with the MoveCube®, should be no more than 20 metres but there may be circumstances where it is reasonable to extend this distance, for example, if

• able-bodies friends and family are available to assist;
• a separate company is contracted to pack and load / unload and unpack the contents of the MoveCubes
• the MoveCubes are in a secure gated area or within a garden set away from the road.

What is a Starter Pack and why do I need it?

What is a Site Inspection?

How long do I have the MoveCube®s to load / unload?

House

Subject to keeping the open MoveCube® in line of sight; to ensure the contents of the MoveCube® are protected, our driver is to assist the customer in loading or unloading of the Move Cube to the front door/garage of house.

Apartment / Unit / Room

Subject to keeping the open MoveCube® in line of sight and access is permitted to the front of the building, the driver will assist the customer in loading or unloading of the MoveCube® to the front door of the building of the apartment /unit or into the garage.

Deliver to Depot / Collect from Depot

The depot staff will help to load the items from your vehicle to one or more MoveCube®s or load the items from your MoveCube® to your vehicle.

Please note: The driver is on a schedule to attend other jobs and needs to be leaving on or about the end of that allocated time.

There is an allocated time to load or unload depending on the size of the MoveCube®.

• A Small MoveCube® should take 60 minutes to load and 30 minutes to unload.
• A Medium MoveCube® should take 90 minutes to load and 45 minutes to unload.
• A Large MoveCube® should take 120 minutes to load and 60 minutes to unload.

The allocated time is shown on your quote. In case of multiple MoveCubes®, the allocated time is multiplied by the number and size of MoveCubes® being used. For example:

• If you are moving with 2 x Large MoveCubes® then the loading time would be 240 minutes (2 x 120) and the unloading time would be 120 minutes (2 x 60)
• If you are moving with 3 x Medium MoveCubes and 1 x Small MoveCube, then the loading time would be 330 minutes [(3 x 90) + (1 x 60)] and 165 minutes [(3 x 45) + (1 x 30)].

Once that allocated time has elapsed then additional charges will accumulate for every additional 15 minutes.

A Door-to-Door MoveCube® will take your personal effects and household items from the door of your original address and delivered to the door of your destination address.

Deliver Empty

The MoveCube® service includes the delivery of a Starter Pack (see “What is the Starter Pack and why do I need it?”).

Collect Full

There are some buildings that are either gated with access limited by security or, within the building, there is a reception; in either case, our driver will not have access. In those circumstances you need to confirm permission to give either our driver access or that boxes can be left with security or the reception for collection.

When assisting with the loading one or more MoveCube®s, the driver cannot go out of sight of the MoveCube®. This is to safeguard the contents within the open MoveCube®s.

Do you provide assisted loading and unloading of the MoveCube®?

What is the best way to load my MoveCube®?

How long will I have the MoveCube® to load/unload?

Please ensure there is at least one able-bodied person who can take the shipment to the point where the driver can collect it.

Our driver is not permitted to enter your house, apartment, dormitory or room of a residential hall.

Shipping & Transportation (see “What is the shipping process?”).

Deliver Full

When assisting with the loading one or more MoveCube®s, the driver cannot go out of sight of the MoveCube®. This is to safeguard the contents within the open MoveCube®s. (See “Do you provide assisted loading and unloading of the MoveCube®?”.) Please ensure there is at least one able-bodied person who can take the shipment from the point where the driver has delivered it.

Our driver is not permitted to enter your house, apartment, dormitory or room of a residential hall.

A Depot-to-Depot MoveCube® will take your personal effects and household items, which are packed at our depot, or the depot of one of our partners (closest to your original address) and deliver to be unpacked at our depot, or our partner’s depot, closest to your destination address.

Deliver Empty

The MoveCube® service includes the delivery of a Starter Pack. (see “What is the Starter Pack and why do I need it?”)

Deliver to Depot

Your shipment, packed securely into boxes, suitcases and bags, is delivered by you to our depot to be packed in one of more MoveCube®s. relocated. Assistance will be provided with loading of one of more MoveCube®s from your vehicle.

Do you provide assisted loading and unloading of the MoveCube®?

What is the best way to load my MoveCube®

Shipping & Transportation (see “What is the shipping process?”)

Collection from Depot

Your shipment will then be available for collection at our depot. Assistance will be provided with the unloading one or more MoveCube®s into your vehicle.

Do you provide assisted loading and unloading of the MoveCube®?

A Door-to-Depot MoveCube® will take your personal effects and household items from the door of your original address and deliver them to be unpacked at our depot, or our partner’s depot (closest to your destination address).

Deliver Empty

The MoveCube® service includes the delivery of a Starter Pack. (see “What is the Starter Pack and why do I need it?”)

Collect Full

There are some buildings that are either gated with access limited by security or, within the building where there is a reception; in either case, our driver will not have access. In those circumstances you need to confirm permission to give either our driver access or that boxes can be left with security or the reception for collection.

When assisting with the loading one or more MoveCube®s, the driver cannot go out of sight of the MoveCube®. This is to safeguard the contents within the open MoveCube®s.

Do you provide assisted loading and unloading of the MoveCube®?

What is the best way to load my MoveCube®?

How long will I have the MoveCube® to load / unload?

Please ensure there is at least one able bodied person who can take the shipment to the point where the driver can collect it.

Our driver is not permitted to enter your house, apartment, dormitory or room of a residential hall.

Shipping and Transportation (see “What is the shipping process?”)

Collection from Depot

Your shipment will then be available for collection at our depot. Assistance will be provided with the unloading one or more MoveCube®s into your vehicle. The MoveCube® will remain at our depot.

Do you provide assisted loading and unloading of the MoveCube®?

A Door-to-Port MoveCube® will take your personal effects and household items from the door of your origin address and deliver to the destination port for you to clear through the import authorities and collect from the port.

Deliver Empty

The MoveCube® service includes the delivery of a Starter Pack. (see “What is the Starter Pack and why do I need it?”)

Collect Full

There are some buildings that are either gated with access limited by security or, within the building, there is a reception; in either case, our driver will not have access. In those circumstances, you need to confirm permission to give either our driver access or that boxes can be left with security or the reception for collection.

When assisting with the loading one or more MoveCube®s, the driver cannot go out of sight of the MoveCube®. This is to safeguard the contents within the open MoveCube®s.

Do you provide assisted loading and unloading of the MoveCube®?

What is the best way to load my MoveCube®?

How long will I have the MoveCube® to load/unload?

Please ensure there is at least one able bodied person who can take the shipment to the point where the driver can collect it.

Our driver is not permitted to enter your house, apartment, dormitory or room of a residential hall.

Shipping and Transportation

(see “What is the shipping process?”)

Collection from Port

(see “What does collection from the Port mean?”)

The explanation for the omission of these charges is that they do not happen very often. This is not the case and only a company operating at the destination will know what is charged. This is why Seven Seas Worldwide includes them on our quotes, they are:

• Customs Inspection Fees
• Quarantine Inspection Fees
• Port Document Fees
• Port Handling Charges
• Warehouse Handling Charges