Before packing, check this list of items prohibited from entering a particular country or region.
Unfortunately, some shipments are being rerouted due to international tensions in the Red Sea, causing delays. Please read our blog article for more information.
Ordering of empty boxes
Thank you for deciding to use our boxes and packaging material.
We schedule all our vehicles the day before and until this is complete we will be unable to give you a time. We will send you a notification the evening before the delivery takes place. Bear in mind there will be jobs both before and after your delivery, so it’s not possible to change the time at that stage.
Times can change due to traffic conditions but we will endeavour to update you where possible. You can log in to check the time on your account. If you are not going to be at home, please tell us where you would like us to leave the boxes (making sure your chosen location is well hidden). The boxes will be delivered to you in a large plastic bag. We suggest completing the online documentation around the same time you’re doing the packing.
- Delivery Of Empty Boxes
- Ordering Of Empty Boxes
- Deliveries Via Partners
- Packing Information
- Having Your Boxes Ready For Collection
- Collection of your Boxes by our Partners
- Confirmation Of Delivery Success
- Failed Delivery
- Collecting Your Boxes
- Having Your Boxes Ready For Collection
- Using Your Own Boxes
- The Insurance Process
- The Collection Process
- End Of Your Storage Period
- Your Shipment Is Ready To Go
- When Your Shipment Arrives
- Your Shipment Has Been Cleared
- Redelivering Your Shipment
- Your Items Are At Our Depot
- Preparing For The Arrival Of Your Items
- Redelivering Your Items
- Making A Delivery Via Our Partners
- Feedback
- Returning Your Items
- Emailing Attachments