Having your boxes ready for collection

Thank you for using our service. We’re happy for you to send suitcases but we would strongly recommend that you use our free boxes to pack anything else. That’s because we believe our boxes to be the best.

When the driver arrives, you can ask him for our boxes and, so long as there are not too many, you can repack into our boxes whilst your suitcases are packed in the van. But there is not enough time for the driver to wait while you completely repack if you have no suitcases, so perhaps arrange for a delivery of our boxes before you proceed with the collection.

If decide you do not need our boxes, great! We schedule the timetable of our vehicles, then notification will be sent to you the evening before the day of your collection. Please note that there will be jobs both before and after your collection, so it’s not possible to change the time once given. As before, times can change due to traffic conditions, but where possible we will update you.

The space in our vans is limited so even if you can only provide a best guess, please let us know the number of items to collect at least 24 hours before the day of collection. If you end up with more boxes than you had told us, please be aware that we may not have enough space in the van, which will mean the scheduling of another collection. Your boxes should be sealed with tape and packed tight so nothing rattles around inside. Your job number, name and destination address should be on at least one side of each box and bag. The numbering on the box, bag or suitcase must match the online documentation you have completed for us.

When expecting the driver, please ensure your shipment is waiting at the front door on the ground floor of your house or apartment building. If your building has a working lift the driver will come to your apartment door within the building for the collection. If your building does not have a working lift and you are unable to move the boxes, then call us and we will see what we can arrange for you. For Health and Safety reasons the driver cannot enter your private property – only those areas accessible to the public. Please do not leave your packed boxes unattended. If you cannot be there yourself, ask a member of the family or a friend to stand in.