Before packing, check this list of items prohibited from entering a particular country or region.
Unfortunately, some shipments are being rerouted due to international tensions in the Red Sea, causing delays. Please read our blog article for more information.
Your shipment has been cleared
Your shipment has arrived and been cleared through the appropriate import authorities. You will receive the invoice for the Final Instalment shortly. In the event your shipment has incurred any tax, duty or similar charges, then these will be listed on another attached invoice.
Please log into your account to pay and arrange for the day you want your shipment delivered to you. Check the address is correct. If you will not be in to receive your shipment, then please you tells us who. Log into your online account. In the Driver Notes, select “Other” from the dropdown and enter the name and mobile/cell number of the person who will receive your shipment in your absence.
You might not be able to book tomorrow as this may have already been closed off for scheduling or just fully booked. But don’t worry, simply try the next working day or the day after that. Delivery slots are booked on a first come, first served basis.
If you want us to store your boxes for a short while before they are delivered then please give us a call.
- Delivery Of Empty Boxes
- Ordering Of Empty Boxes
- Deliveries Via Partners
- Packing Information
- Having Your Boxes Ready For Collection
- Collection of your Boxes by our Partners
- Confirmation Of Delivery Success
- Failed Delivery
- Collecting Your Boxes
- Having Your Boxes Ready For Collection
- Using Your Own Boxes
- The Insurance Process
- The Collection Process
- End Of Your Storage Period
- Your Shipment Is Ready To Go
- When Your Shipment Arrives
- Your Shipment Has Been Cleared
- Redelivering Your Shipment
- Your Items Are At Our Depot
- Preparing For The Arrival Of Your Items
- Redelivering Your Items
- Making A Delivery Via Our Partners
- Feedback
- Returning Your Items
- Emailing Attachments