Redelivering your items

Once we have scheduled your delivery, we will send you a notification. This time cannot be changed as there will be jobs both before and after your delivery. Please take into account that difficult traffic conditions can affect the time. If this is the case we will update you where possible.

You can log in to your account to check the time if you missed our notification. We would ideally prefer to deliver to you or your nominee and not leave your shipment unattended. If possible please request a friend, neighbour or family member to wait in - just let us know who!

If we arrive to deliver your shipment and no arrangements have been made for anyone to receive it, then the driver will retain your shipment. This is to ensure the safe delivery of your possessions.