Making a delivery via our partners

One of our partner companies will be making your delivery and we are unable to provide you a time when to expect the boxes to arrive. 

We would ideally prefer to deliver to you or your nominee. Unless you specifically ask, we will not leave your shipment unattended. If possible please request a friend, neighbour or family member to wait in. Log into your account and check the address is complete and correct. Then, in the Driver Notes, select “Other” from the dropdown and enter the name and mobile/cell number of the person who will receive your shipment in your absence.

If we arrive to deliver your shipment and no arrangements have been made for anyone to receive it, then the driver will retain your shipment. This is to ensure the safe delivery of your possessions.