Moving FAQs

If you're moving home, we recommend our latest creation - the Domestic MoveCube®.

This is a container inside a trailer that will collect, transport and deliver your items from your old address to your new one within the UK. It's easy, affordable and safe. Don't rely on a man with a van or cram all your belongings into the back of your car - do it right with a Seven Seas Worldwide Domestic MoveCube®.

Here's how it works:

The Domestic MoveCube® Step-By-Step Video

For comparisons between our MoveCube service and the options provided by other shipping companies, check out our blog post. You'll find it very useful!

The International MoveCube® operates in a number of selected countries. Check out our International MoveCube® page for more information and watch our handy video below. It's very handy.

Check out our International MoveCube® page for more information and watch our handy video below. It's very handy.

The International MoveCube® Step-By-Step Video

For comparisons between our MoveCube service and the options provided by other shipping companies, check out our blog post. You'll find it very useful!

We're glad you asked.

Both the MoveCube® and StoreCube™ come in different sizes, depending on the volume of items you wish to send. Take a look at these StoreCube™ and MoveCube® videos to see which size is best for you.

MoveCube® Sizes

StoreCube™ Sizes

Yes, we sell boxes and packing materials to help you.

We can provide parcel tape, bubble wrap, marker pens and all manner of differently-sized boxes to accommodate whatever you may have in your possession. Basically, if it's not too heavy and can fit in a Cube, we'll take it, from TVs and bicycles to surfboards and skis. 

Our most popular boxes however are the Standard and the Large. The Standard is a book box, designed for heavy items like books, hand tools and DVD collections. The Large is...well, large, and is designed to accommodate the lighter objects that need packing like clothes, towels and bed linen.

Talk to a member of the team or get an instant online quote now to see how we can help. 

If you choose the 'It's furniture' option when making a quote, you will be presented with a range of MoveCube® sizes.

Take a look below at the three available MoveCube sizes and see which one corresponds best with the number of items you intend to ship. For further information talk to a member of the team today and we'll help as best we can.

Large MoveCube®:

Max. Quantity packed in Cube:

• 42 large boxes;

Size:

• Height 1.871m,
• Width 1.464m,
• Length 2.264m,
• Volume 6.20m³

Medium MoveCube®:

Max. Quantity packed in Cube:

• 12 large and 20 standard boxes;

Size:

• Height 1.871m,
• Width 1.464m,
• Length 1.112m,
• Volume 3.05m³

Small MoveCube®:

Max. Quantity packed in Cube:

• 12 large and 4 standard boxes;

Size:

• Height 1.871m,
• Width 1.114m,
• Length 0.964m,
• Volume 2.01m³

The MoveCubes® come in three sizes and we can estimate how many you should require from our previous experience.

There is an element of over-estimation but you only pay for the MoveCubes® you use. For instance, as you're packing, you may decide that rather than shipping your mattress, you will leave it behind and buy a new one at the destination. The MoveCube® keeps all your options open.

Seven Seas Worldwide is a specialist in moving personal effects and excess baggage.

We can assist moving your packed items from the storage room, the door of your property, or your garage or shed in the backyard and load them into the MoveCube®. Similarly we can assist in moving the MoveCube® to your storage room, your front door, your garage or shed in the backyard. We refer to this service as "loading" or "unloading". 

We do not offer a service for packing your boxes, bags or suitcases. Oh and by the way, if you are thinking of storage, check out our storage service for very competitive rates!

Our MoveCubes® are strong, solid and reliable.

It's highly unlikely the MoveCube® will be directly responsible for damage. But remember, it is up to you to make sure every item is protected. Packaging is provided by Seven Seas Worldwide to ensure you do a good job before we arrive to collect. Check out our packing and packaging pages, serving to avoid any potential accidents or errors.

If your item has a date of manufacture and is less than six months old, the law states tax and duty must be paid on it.

The date of manufacture can often be read on the plate on the back of the TV or similar item which also has the Product Code. If your shipment is mostly clothing and they are not being shipped in their shop wrapping then they will usually go through without issue.

There is a maximum weight of 1.25 metric tonnes for all MoveCube®.

The MoveCube® itself can carry far more than that but all the supporting machinery we use in our worldwide network is set up for that maximum weight. Therefore your bathroom scales aren't really up to the job. But don't worry, your MoveCube® weight should comfortably fall within that maximum. We do advise you to be sensible about your items and evenly distribute them around the MoveCube®, putting the heaviest boxes/items at the centre and adding the lighter boxes/items around it.

We provide a free 'Starter Pack' for the MoveCube® service but the boxes and packing materials will need to be purchased.

Boxes and packing materials are only free with the following services: 'Baggage Worldwide', 'Mini Moves' and 'Pack and Store'. They are not available for any MoveCube® services. If you wish to purchase boxes and packing materials, you can do so at our exclusive shop!

We're glad you asked.

The Destination Charge is for the examination of the goods and processing of the documentation to obtain ‘goods entry clearance’ but excludes any custom duties or quarantine treatment charges if any.

We're glad you asked.

Our driver can visit your address to assess the property and ensure that a MoveCube® can be delivered safely, securely and conveniently.

We're glad you asked.

For safety and security reasons, it is not company policy to leave the MoveCube® overnight for any reason.

Here are the reasons in handy bullet-point form:

• Structural - Seven Seas Worldwide is a group of companies having the same shareholders (owners) and directors. Each company operates under the same procedures and has the same cost structure, though the specific costs differ country to country. Therefore when you receive a quote from us the charges shown are ALL the charges because we operate the moving process from start to finish: we know exactly what it will cost.
• Operational - Seven Seas Worldwide operates directly in 15 countries in 4 languages and our Business Centre, which co-ordinates our worldwide operations for our customers, is open 24/7. We offer toll-free numbers in the countries where we operate so you can always speak to someone. We have a multilingual website for each country where we operate with an online quote and order process that provides real-time quotes and orders.
• Procedural - Each country where Seven Seas Worldwide operates has its own regulatory regime but instead of operating each company within its local laws, we embrace the most stringent and demanding regulation and operate those throughout the network.
• Financial - Seven Seas Worldwide operates a payment instalment plan. First instalment (deposit) paid when you place the order; second instalment (shipping charge) paid once your shipment is collected but before dispatch; final instalment (destination charge) paid once the shipment has arrived, cleared and ready for delivery.

Loading and Unloading is an assisted service with additional charges. Seven Seas Worldwide drivers should be assisted by the customer to load and unload their MoveCube. Again, this service is assisted and should not be carried out by the driver alone. Here's what you need to know:

• Under no circumstances should the drivers collect or deliver any items past the threshold of the customer's front door, due to possible damage to the customer's property and potential health and safety hazards within the property

• 30kg is the maximum weight a Seven Seas Worldwide driver should be expected lift/carry. All items suspected to be over this weight should be lifted/carried with the help of the customer or customer's representative, or with the use of a mechanical aid.

• If assistance is not possible by the means mentioned, the overweight item(s) must not be handled by Seven Seas Worldwide driver.

• A note/description/photograph of the overweight item(s) must be taken if the customer loads the items themselves and/or the item is left off the MoveCube 

• The distance between the front door and the trailer should be limited to 20 metres due to the weight limits involved with the loading/unloading service

If you wish to transport your personal belongings within the same city or country, Mini and Metro Moves can take care of all your moving needs.

Our handy video explains what we do and how we do it. Take a look.

Mini & Metro Moves Step-By-Step Video

Pack and Store is a service that helps you store your belongings between moves in one of our safe and secure storage facilities.

It's the cheaper alternative to expensive self-storage. And this is how it works.

Pack & Store Step-By-Step Video

If you are travelling to Australia, please be aware the Customs and Quarantine officials are very strict and will restrict or prohibit items from entering the country.

If you have items of furniture, picture frames, work tools or ornaments made from wood, they will need to be treated as they could be a potential biosecurity risk. Fumigations, irradiation, heat and cold storage treatments should be carried out by biosecurity-approved treatment providers. The many varied treatments can be found on the Australian Government website.

Find out if your items can be imported into Australia by checking the Biosecurity Import Conditions system or BICON.

If you want to discuss this further you can give us a call on 0333 733 7337.

If you are sending items to China then your shipment cannot be cleared through customs without a Baggage Declaration form which needs to be stamped by customs officials at the airport in China mainland. The document will be delivered to you at the same time as the packing boxes. 

However, if you chose not to use our boxes, our driver will have the document with them when they come to collect your boxes. Alternatively, the document can be picked up at the airport in China upon arrival. We will send a reminder to you to collect the document from the airport a few days prior to the arrival date in China.

The crucial point is that the document, wherever it is supplied, must be stamped by Chinese Customs and returned to Seven Seas Worldwide’s offices in China. In the event that this does not happen there will be additional charges incurred for storage and clearance by another formal entry into China.