Avoidable charges

If required, we offer shipments exported by sea 2 weeks of free storage following collection in both the origin and destination countries. For air shipments, we offer 2 weeks of free storage in the origin country as we send them directly from the airport to your address.

Imported shipments have 2 weeks of free storage following the date of their arrival at our destination depot.

At the end of this period, if we cannot dispatch your shipment or deliver it to its destination address due to incomplete or incorrect documentation or unpaid invoices, and you have not already requested storage, we will apply a weekly storage charge (payable in advance).

The weekly storage charges are based on 7 days and are payable in advance. Storage is charged for a minimum of one whole week, no matter the day on which it begins or ends.

Weekly storage charges are based on your quoted items, so please refer to your quote.

International Excess Baggage Worldwide, National Moves, and Student Storage services provide boxes and packing materials to assist with your move — stated in the quotes we issue for these services.

If you do not use all the boxes (available in Large and Standard sizes) we deliver to you, please return them in a good, reusable condition when we arrive to collect your shipment. Do note this doesn't apply to our MoveCube® service.

While the boxes you use to pack your possessions are free, we will charge your account for unused boxes you fail to return or if you give them back in poor condition.

Price includes relevant sales taxes.

If we cannot deliver the empty boxes and packing materials or collect them once packed (and this was not due to our driver or contractor failing to arrive), you will have to book another transfer date. As this is an extra activity outside the original quote, we will charge a fee for this journey to your account (see below).

If you choose to cancel the order following a failed "deliver empty" transfer, you are not entitled to a refund of your deposit as the service has commenced, and we have already incurred costs.

Price includes relevant sales tax.

If delivery of your packed boxes, bags and suitcases is unsuccessful (and this was not due to our driver or contractor failing to arrive), we will charge a fee (see below) to your account for this extra activity as it is outside the original quote. You must pay this before booking another transfer.

Price includes relevant sales tax.

This charge is incurred when our team have to remove multiple items from a box, bag or suitcase due to them weighing over the 30kg limit or containing an item on our Prohibited Goods list and packing them into another container.

Price includes relevant sales tax.

No individual box, bag or suitcase must exceed 30kg or 66lbs.

You, not our driver, are responsible for ensuring boxes, bags, and suitcases do not exceed the maximum weight limit. If containers are too heavy, the excess weight will need to be removed and repacked into a suitable box.

The charge for us to open containers exceeding the weight limit and remove and repack the items they contain consists of a handling fee (see above) AND relevant collection and shipping rates for the additional box. Our advisors will re-quote you an exact price.

If most of your boxes, bags and suitcases are found to exceed the weight limit during collection, our drivers have a discretionary right to fail the pickup and request you reschedule. This weight limit is a strict health and safety requirement. Plus, the driver has a timed schedule to keep and cannot factor in delays due to repacking heavy boxes.

You will be liable to pay the charge for the new collection and are responsible for adjusting the supporting documentation to reflect these changes.

If a packed item weighs over 30kg or 66lbs and can’t be split between several boxes, we may recommend using the MoveCube® service to proceed.

We will charge an extra fee (detailed below) to your account for each corrective action if, at our depot, our team discover items within your shipment requiring additional attention to bring them to a suitable standard for shipping.

Examples of items requiring attention include, but are not limited to: removing pedals from bicycles and additional sealing of boxes. 

Price includes relevant sales tax.

Any items found that we list on our Prohibited Goods page will be disposed of immediately.

All international shipments transported by sea and air are subject to a strict security inspection, including an x-ray scan before loading. Seven Seas Worldwide cannot return any confiscated goods under any circumstances. If any "Prohibited Goods" have to be removed from your shipment, we will hold them for a period of 60 days. If they are not claimed within 60 days, we will have no choice but to dispose of them.

Confiscation of "Prohibited Goods" (as outlined on our website) will incur an additional charge of:

Price includes relevant sales tax.

Any items found that we list on our Prohibited Goods page will be disposed of immediately.

If you accidentally pack small essential items like your passport or thesis in your bags or boxes, we can return them for a charge. We base this fee on the recovery of multiple items from your shipment and the delivery cost through a national carrier's next-day parcel delivery service and depends on the size and weight of the objects.

The charge to have your contents returned also includes:

Handling + Transport (minimum cost applicable for <2kg)

If an item within your shipment is identified as requiring cleaning before it can legally be shipped, then the exporting company will apply a charge. For more information, please see our Customs Advice page.

Similarly, if items are assessed as requiring cleaning after the Environmental Agency inspection in the destination country, then a charge will be applied by the importing company.

Please note that the cleaning or disposal charge varies according to the size of the item and the seriousness of the contamination risk.

Price includes relevant sales tax.

If you would like to alter the service you have booked after we collect your items, such as changing a door-to-depot shipment to a door-to-door shipment or swapping the service method from air to sea, we will apply a "change of service" fee, detailed below. This fee is in addition to any changes to the quoted price arising from the new service.

Price includes relevant sales tax.

There is NO administrative charge for changing your destination address for international and domestic shipping.

However, depending on the extent of the change of address (i.e., changing to a different suburb within the same city, a completely different city in the same state or a new city in a new state), the revised charges for the "deliver full" transfer can be substantially different.

These charges are available online, and you will be informed of them immediately. However, please note that we might not cover the new city or state, so the earlier you can make us aware, the better.

If your plans change and you no longer need us to proceed with the original service as quoted, all or part of your shipment can be returned to you using our National Moves service. You can find our costs for this online or via a quote provided by one of our advisors.

The charge includes:

Handling + Transport (minimum cost applicable for <2kg)

However, if your possessions are in transit, you will be liable to pay the shipping fees on the return leg. In most cases, the shipment will still need to arrive at the original destination to be cleared and sent back to you. Subject to availability, this may be discounted.

A "late payment charge" will be applied to your account if you don't pay the total value of each of our invoices within 7 days of them being dispatched.

Price includes relevant sales tax.

The oversized package surcharge is only applied when your shipment is collected or delivered by an external contractor.

• Australia AUD 120.00
• New Zealand NZD 130.00
• Canada CAD 90.00
• United States USD 90.00
• Ireland (EIRE) Euros 103.00
• Hong Kong HKD 650.00
• Continental Europe Euros 113.00

Price includes relevant sales tax.

Customs in all countries emphasise electronic-based shipping documentation to help clear all shipments quickly. As a result, you must complete your shipping documents online via your customer dashboard. If you request to submit paper-based documents scanned or by post, this will incur an additional charge of:

Price includes relevant sales tax.

An international shipment that crosses a border from one country to another (but where those countries do not have an open border agreement) will usually have duties and taxes applied to the shipment's contents.

However, shipments of personal effects and household items are given an exemption with simplified documentation and clearance. In these circumstances, taxes and duties are often limited to electronic items owned for less than 6 months. Specific rules for each destination country are on our website and listed on your quote.

Please be aware that you, the shipment's owner, are responsible for paying duties and taxes and must make payment before we can return your goods.

We add these charges to your quote, where possible, so it's included beforehand.

If required, we offer sea shipments 2 weeks of free storage after collection in both your origin and destination countries.

If, at the end of this period, you have incomplete or incorrect documentation or unpaid invoices and have not requested longer storage, we cannot dispatch your shipment or deliver it to its destination address. In such cases, we will apply a weekly storage charge (payable in advance).

The weekly storage charge lasts for 7 days and is payable in advance. It is always charged for at least one week, regardless of the day it begins or ends.

Weekly storage charges are based on your initial quote, so please refer to it.

If we cannot deliver your empty MoveCube® or collect it once packed, and it was not due to our driver failing to arrive, you must book another transfer date. We will charge a fee to your account for this journey (see below) as this is a new activity added to your original quote.

Suppose you cancel the order following a failed "deliver empty" transfer. In that case, you are not entitled to a refund of your deposit as the service has commenced and we have already incurred costs.

All prices include relevant sales tax.

If the delivery of your packed MoveCube® is unsuccessful, and it was not due to our driver's failure to arrive, we will charge a fee (see below) to your account, as this extra activity is in addition to your original quote. You must pay the fee before booking another transfer.

All prices include relevant sales tax.

If our team must remove single or multiple items from your sealed MoveCube®, there will be a charge. Reasons for removal include the MoveCube's® weight limit being exceeded (see your quote PDF) or a request to remove accidentally packed essential items like your passport or thesis.

All prices include relevant sales tax.

The MoveCube® may not exceed your quoted weight allowance (see your PDF quote).

You are solely responsible for ensuring the MoveCube® does not exceed the maximum weight limit. If it is too heavy upon arrival at our depot, excess weight will be removed and repacked into a suitable size of MoveCube®.

The charge to open and repack your MoveCube® consists of an unpacking and repacking charge (see above) plus relevant collection and shipping rates for the additional MoveCube®. Our customer service team will re-quote you an exact price.

All international shipments transported by sea and air are subject to a strict security inspection, including an x-ray scan before loading. If customs authorities discover any prohibited goods, we will remove them and hold them for 60 days. All removed goods will be disposed of if you do not claim them within 60 days.

Confiscation of prohibited goods will incur an additional charge of:

All prices include relevant sales tax.

If you accidentally pack small essential items like your passport or thesis in your boxes or bags, we can return them for a charge. We base this fee on the recovery of multiple items from your shipment and the delivery costs through a national carrier's next-day parcel delivery service, depending on the size and weight of the objects.

The charge to have your contents returned also includes:

Unpacking & Repacking + Transport (minimum cost applicable for <2kg)

Suppose an item in your shipment requires cleaning before it can legally be shipped. In that case, the exporting company will apply a charge. For more information, please reference our Customs Advice page.

Similarly, if environmental agency officers assess that some items require cleaning in your destination country, a charge will be applied by the importing company.

Please note that the cleaning or disposal charge varies according to the item's size and its risk of spreading contamination.

All prices include relevant sales tax.

If you would like to alter your booked service after we collect your items, such as changing a door-to-depot shipment to door-to-door or swapping from air to sea shipping, we will apply a "change of service" fee, detailed below. Please note that this fee is in addition to any changes to the quoted price arising from your change of service.

All prices include relevant sales tax.

Changing your destination address for international and domestic shipping is free.
However, depending on the extent of the change of address (e.g., a different suburb within the same city, a completely different city in the same state or a new city in a new state), the revised charges for the "deliver full" transfer can be quite different.

The charges are available online, and you will be informed immediately. However, we might not cover the new city or state, so please let us know as soon as possible.

Suppose your plans change, and you no longer wish to proceed with the original quoted service. In that case, the entire MoveCube® will be returned to you using our National Moves service. You can find costs for this service online or via a quote from one of our advisors.

However, if your possessions are in transit, you are liable for shipping fees on the return leg. In most cases, your shipment will still need to arrive at the original destination to be cleared before being sent back to you. Subject to availability, this may be discounted.

A late payment charge will be applied to your account if you fail to pay the total value of your invoices within 7 days.

All prices include relevant sales tax.

Customs authorities worldwide prefer electronic-based shipping documentation to help clear shipments quickly. Therefore, you must complete your shipping documents online via your customer dashboard. Alternatively, if you wish to submit paper-based documents scanned or by post, this will incur an additional charge of:

All prices include relevant sales tax.

If your MoveCube® is full, but you have excess containers, you can ship them via our excess baggage shipping service. They can be treated as overflow if they (a) individually weigh less than 30kg, (b) are packed in a strong container or box and (c) have a total volume of less than half a cubic metres (18 cubic feet). Alternatively, we can arrange a small or medium MoveCube® to take the balance of your shipment.

If you accidentally pack small essential items like your passport or thesis in your bags or boxes or wish to collect your PHG/Restriction item(s), you may visit our depot to do so.

Prices are as follows:

All prices include relevant sales tax.

If you opt for a split delivery or collection of your MoveCube® trip, you'll receive a new quote to reflect the increased delivery charges. Your initial quote is based on efficiency and cost-effectiveness, and the new quote will be based on the increased size of the MoveCube®.

Loading and unloading times are based on the size and number of MoveCubes® ordered. Your time begins when our team opens the MoveCube® and ends when it's closed and sealed. Timely operations are crucial, given that our drivers have other scheduled jobs. Therefore, any overrun of your allocated time will incur a charge calculated per hour or for a part of an hour.

All prices include relevant sales tax.

Our driver must be able to park within 20 metres of your home's entrance on your MoveCube® loading or unloading day. Covering the costs of parking is your responsibility. Ensure any necessary parking tickets or permits are purchased ahead of time.

Please let us know as soon as possible if any parking issues or restrictions arise. Doing so ensures the avoidance of a failed delivery surcharge.

An international shipment crossing from one country to another (where those countries do not have an open border agreement, for example, like the EU) is usually liable for duties and taxes.

However, shipments of personal effects and household items are often exempt using simplified documentation and clearance. In such circumstances, taxes and duties are usually limited to electronic items owned for less than 6 months. Specific rules for each destination country are on our website and listed on your quote.

Please be aware that the shipment owner is responsible for paying duties and taxes and must make payment before we can return your goods. Please check your quote for such added charges.

If required, we offer shipments exported by sea 2 weeks of free storage following collection in both the origin and destination countries. For air shipments, we offer 2 weeks of free storage in the origin country as we send them directly from the airport to your address.  

You can request an extension at the end of this period if you need your items to be held longer before shipping.

Please refer to your quote for storage availability.

The weekly storage charges are based on 7 days and are payable in advance. Storage is charged for a minimum of one whole week, no matter the day on which it begins or ends.

Weekly storage charges are based on your quoted items.

This service is not always available as it is subject to seasonal variation in certain territories.

If this service is available, and you would like your delivery or collection to arrive in the morning (up to 12 noon) or afternoon (after 12 noon), then the fixed price is below. You must make your request by telephone to our Business Centre by 2pm local time the day before your delivery or collection (excluding weekends).

You will receive an estimated schedule time (incorporating this request) the evening before the day of your delivery or collection.

• Australia AUD 25.00
• United Kingdom GBP 15.00

Price includes relevant sales taxes.

You can order additional boxes at any time to ensure your items are packed correctly and within the weight allowance. Please remember that these extra boxes will be outside of your original quote, and we will need to re-quote once the items are collected. You may also be subject to an additional deposit.  

Although these extra boxes are free, there is an additional delivery charge which is outlined below, so it’s best to order more than you think you’ll need.

There will be extra charges if you require additional "deliver empty" transfers (especially those delivered on a separate day) above those confirmed in your quote.

Extra charges for additional “deliver empty” box transfers

Price includes relevant sales tax.